NTS offers tiered hardware maintenance support plans to meet a variety of budget and availability requirements. Whether an organization cannot solely rely on warranty repairs from the OEM or if they wish to extend the life of their hardware investment, NTS can tailor a plan to suit any need. Below is a listing of NTS’ standard maintenance support options.
Bronze support plan
NTS offers our Bronze support plan to customers as an economical choice for on-site maintenance. Bronze support is a cost-effective yet responsive solution for small to mid-size organizations or agencies that cannot rely on warranty support alone.
Bronze support includes:
•8-5 M-F on-site support
•Next business day response
•Next business day parts
•Pre-failure parts replacement
•OEM Certified technicians
•Warranty facilitation and repairs
•Telephone support
Silver support plan
NTS’ Silver support plan is designed for IT organizations that want to compliment their internal technical capabilities with premiere on-site service during normal business hours.
Silver support includes:
•4-hour on-site response
•Same business day parts
•Priority call handling
•8-5 M-F on-site support
•Pre-failure parts replacement
•OEM Certified technicians
•Warranty facilitation and repairs
•Telephone support
Gold support plan
NTS’ Gold support plan provides organizations with 7X24X365 on-site coverage within four hours of receiving a service request. Gold customers receive dedicated parts stocking, spare units and priority call handling.
Gold support includes:
•7X24X365 on-site support
•4-hour on-site response
•Spares
•Dedicated parts stocking
•Pre-failure parts replacement
•Priority call handling
•OEM Certified technicians
•Warranty facilitation and repairs
•Telephone support
Platinum support plan
NTS customers that choose Platinum support receive a customized maintenance plan tailored to their specific technical requirements and business needs. Benefits include around the clock coverage, two-hour-on-site response and on-site spare stocking to insure the highest level of system uptime.
Platinum support includes:
•2-hour on-site response
•On-site spares
•7X24X365 on-site support
•Dedicated parts stocking
•Pre-failure parts replacement
•Priority call handling
•OEM Certified technicians
•Warranty facilitation and repairs and telephone support
